Simplifying Glass Claims Through the Connected Marketplace
As glass experts, we leverage competition to bring out the best in the marketplace connecting you with 6,000 glass service providers and driving quick cycle times for your claims process. Our contracted service providers are continually evaluated on the total value they bring to the table, competing on service, cycle time and customer satisfaction, as well as price.
Enhance your customer experience by connecting with the entire marketplace.
Extensive provider marketplace
High-volume handling
Capability to manage millions of glass claims annually, ensuring consistency and reliability.
24x7x365 availability
World-class contact centers and digital access for continuous support and superior customer satisfaction, achieving claim resolution often within 24-48 hours.
End-to-end digital process management
Ensures the entire customer journey is digitally managed, from initial contact to resolution.
Consolidation and integration of information
Digitizes and consolidates claim information, streamlining the process and reducing manual entry errors. Offers integration capabilities with claim creation coverage confirmation, and invoicing and reporting.
Data transparency
A customer-centric model with line-of-sight to data of the entire marketplace with capability to support English and Spanish speaking customers.
Customizable tools
Superior tools for claim reporting, both digital and call center helping to facilitate summary and detailed reporting.
FNOL Contact Center, offering round-the-clock First Notice of Loss support, be it for accidents or a catastrophic event. Our specialists not only excel in managing customer interactions but also strive to provide exceptional experience from the very first contact.
Managed Repair, providing a comprehensive managed repair service for insurance carriers. Leverage our shop network to oversee the entire workflow, including estimate review, rental coordination, shop payments, warranties, and more.
APU, an alternative parts management solution to solve your parts procurement needs. APU uses up to date quoting that ensures alternative part availability, guaranteed pricing and quality, including aftermarket parts, recycled, alternate OE and more. Find the right part at the right cost with results in just seconds.
