A robust contact center solution designed to handle the complex and varied customer service needs of modern business. Offers high-quality, empathetic customer support across multiple channels, including those seeking to extend or augment their customer service capabilities with 24x7x365 availability.
Omnichannel support
Offers versatile customer service across voice, SMS, web portals, and email to meet customers wherever they are.
AI-enhanced assistance
Provides an expert support system for customers initially engaging with AI channels, enhancing the overall customer experience.
Always-on, always-expert service
With 6.6 million calls handled annually and 24x7x365 availability to manage customer inquiries, this service delivers always-on support after business hours, during peak periods, and all the times between.
Custom integration
Can operate within a customer’s existing tech system or leverage Solera’s cutting-edge technology, tailoring services to specific business needs.
Empathetic, expertly trained representatives
The XpertCX Solutions Suite customer service teams are trained to lead with empathy, ensuring a compassionate and professional response to all customer interactions as if we were part of your internal team.
Efficiency in peak times
Provides support during high traffic periods, preventing loss of service quality and potential customer dissatisfaction.
Customization and flexibility
Adapts to the unique requirements of each business, potentially reducing the need for additional staffing and training investments.
Tech-agnostic solution
The flexibility to integrate and work within any tech stack avoids the cost of transitioning to new systems or technologies.
FNOL Contact Center, offering round-the-clock First Notice Of Loss support, be it for accidents or a catastrophic event. Our specialists not only excel in managing customer interactions but also strive to provide exceptional experience from the very first contact.
AutoWatch, a solution for repair technicians to upload vehicle photos for their customers to view at any time, keeping them updated on the repair process and leading to a significant reduction in status update phone calls, ultimately driving better cycle time and happy customers, which is truly priceless.
