Alleviate the stress of the unexpected for your business and policyholders. With a focus on professional and empathetic support, our experts partner with insurance companies looking to enhance and streamline their claims process efficiency and customer support around the clock.
Your customers deserve swift and most comprehensive support during times of distress. Our omnichannel Contact Center service for FNOL has you covered. By partnering with our First Notice of Loss (FNOL) contact center, part of the XpertCX Solutions Suite, you offer your clients round-the-clock support. Our specialists not only excel in managing customer interactions but also strive to provide exceptional experience from the very first contact.
Always-on, 24x7x365 service
From total call handling to overflow, after-hours support, and catastrophe response — our FNOL experts provide steadfast support, responding swiftly to your customers in times of need. With an impressive 80%+ of calls answered in 20 seconds or less, we ensure your customers receive timely assistance.
Trained, caring service representatives
More than 550 representatives, each undergoing continuous, intensive insurance-focused training, ensure that every claim is handled with respect, empathy, and care. 100% of calls are analyzed by AI for real-time coaching so you can rest easy knowing your policyholders are in good hands.
State-of-the-art, global facilities
Our team manages 6.6 million calls annually across five global, large-scale customer contact centers with comprehensive operational redundancy to ensure uninterrupted service and support.
Streamlined, fast integration or implementation
Whether planning ahead or reacting to a catastrophe, FNOL services can be up-and-running and servicing policyholders with an existing account in as little as 72 hours with advanced planning. Leverage our established technology and methodologies or have our trained professionals work within your systems.
Flexible data capturing
Provides multiple ways to capture a notice or claim, with the option to seamlessly connect to your current system or leverage our established system, scripts, and methodology for FNOL services.
Advanced technology infrastructure
Dependable customer interactions with a high-performance telephony and IT architecture, designed for redundancy, flexibility, and best-in-class system integrity to support complex business requirements.
Globally, our advanced telephony, IT infrastructures, and AI solutions, ensure rapid claim progression within moments of contact.
Intelligent Triage™, an AI-powered solution that offers expert analysis right at FNOL. By utilizing customer-submitted photos of vehicle damage, Intelligent Triage™ can assess if a vehicle is a total loss, repairable, or needs further inspection, eliminating delays from adjuster visits or unnecessary towing to repair shops.
Auto Glass, powered by LYNX Services, enhances your glass claims management efficiency by leveraging a marketplace of 6,000 glass service providers. As glass experts, we leverage competition to bring out the best in the marketplace and drive quick cycle times.
Guided Image Capture, an AI-powered solution with a user-friendly interface, guides consumers in capturing damage photos on their mobile devices at FNOL. It utilizes a specific vehicle mask, simplifying the photo-taking process for enhanced vehicle damage detection.
