Desk Review

Expert-Led Service to Ensure Guideline-Compliant Appraisals

Contents
Overview

Streamlined Claims Processing: Expert Analysis & Negotiation for Auto Estimates

Streamline the claims process with expert analysis and negotiation for auto damage estimates from repair shops. Our experts ensure reliable and guideline-compliant appraisals, facilitating seamless estimate procurement and agreed price negotiations.

Stats
years average experience from a team of material damage experts
0 +
of repair estimates cost agreement reached with shops
0 %+
Benefits

Benefits

Expert-based auditing

With over two decades of average experience, our certified specialists carefully audit and adjust estimates from shops, ensuring they meet the precise standards and guidelines of insurers.

Process flexibility

We can work with any shop and their estimating software to accelerate the review and approval process toward efficiency.

Parts sourcing

By leveraging our parts curated network, repair estimates are cost and quality compliant with customer-specific guidelines.

Advanced, data-driven reporting

Advanced reporting capabilities provide insurers with insights and clarity on the estimate process to help inform future decision making.

Customer choice

With Desk Review, customers have the freedom to choose their repair shops, significantly boosting customer satisfaction and loyalty.

Capabilities

Capabilities

1

Insurance carrier sends Desk Review assignment

2

APD Expert Team collects estimate and photos

3

Team performs estimate review, rules audit & agreed cost negotiation

4

Final estimate and summary report are returned to Carrier

Related Products

Related Products

Managed Repair, we provide a comprehensive managed repair service for insurance carriers, leveraging our shop network to oversee the entire workflow. This includes estimate review, rental coordination, shop payments, warranties, and more.

XpertEstimate, leveraging AI and our licensed adjusters, we deliver an approved estimate ready to be shared with the vehicle owner. This no-code, turnkey virtual appraisal service offers quick, efficient, and accurate auto damage estimates, all while managing costs effectively.

Intelligent Triage™, an AI-powered solution, offers expert analysis right at FNOL, utilizing customer-submitted photos of vehicle damage to quickly assess if a vehicle is a total loss, repairable, or requires further inspection, eliminating delays from adjuster visits or unnecessary towing to repair shops.

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