The automotive industry is standing at the edge of a major transformation. As vehicles become smarter, greener, and increasingly connected, the collision repair landscape is evolving just as rapidly. Emerging technologies, new legislations, sustainable repair practices, and expanded access to data are creating both new challenges and opportunities. Understanding these forces is essential.
Drawing on insights from Solera’s extensive databases and technology ecosystem, as well as trusted industry sources, this Global Claims Intelligence report reflects the trends shaping the automotive insurance and collision repair industries, with valuable insights to prepare for what’s next.
Vehicles are remaining in service longer across most markets, particularly in Spain, Poland, and Mexico. While vehicle age does not necessarily increase accident frequency or claim costs, older vehicles tend to have fewer ADAS and other safety solutions, which can affect risk exposure and repair complexity over time.
Managing claims and repair performance in this environment increasingly requires moving beyond global averages and historical benchmarks. Cost control, predictability, and customer outcomes are influenced by region specific, age aware, and technology sensitive strategies that reflect how complexity is absorbed locally.
