Insights, stories and tips designed to inspire, form and engage our community.
Find Problems & Recommend Solutions. Pointing out issues to customers is always the right thing to do. Performing inspections ensures the safety, reliability, and longevity of your customers’ vehicles. By
Building trust with customers is a cornerstone of any business success. Independent repair shops rely heavily on their reputation within their community. Trust leads to customer loyalty, positive referrals, and
Why it is important for auto repair shop owners to provide access to ongoing technician training. In an industry characterized by rapid technological advancements and evolving vehicle complexities, it is
By Dr Rana Farag, PhD, MBA, AI Product Leader The demand for environmentally conscious solutions is gaining momentum across various sectors, and the automotive industry is no exception. This rising
Elevating Solera’s Customer Experience with a Visionary Approach At Solera, where innovation and exceptional customer experience form our bedrock, the quest for excellence is relentless. Spearheading this pursuit is Nicole
Redefining Claims Processing in an Evolving Insurance Landscape The insurance industry is at a critical crossroads, challenged by natural disasters, market changes, and internal resource constraints. Carriers are pressured to
Sustainability is a key objective for insurers worldwide, but many struggle to measure greenhouse gas (GHG) emissions. The challenge lies in obtaining data on the indirect activities of auto claim
Sustainability is now a required regulation for businesses, evidenced by the EU Corporate Sustainability Reporting Directive (CSRD) taking effect in the 2024 financial year. CSRD applies to large companies in
Immediate, Expert Triage Decisions @ FNOL Now “A Click Away” Accurate, timely claim decisions are paramount to reducing settlement times and expediting repairs. In fact, one recent case study reports
The insurance industry has long grappled with challenges such as rising repair costs, staffing shortages, and managing claims volumes during peak times. However, the pandemic and now worsening natural disasters
